Question 1

How does the group buy work?

Accepted Answer

Each group buy collects orders for a set period. You pick products and quantities, submit your order with your shipping details, send payment by Zelle or Cash App, and we confirm once payment is received. Orders are then processed together and shipped.

Question 2

What is a Split Kit?

Accepted Answer

A Split Kit is a 5-vial share of a kit at half the kit price. When you order one, enter the name of the person you are splitting with — split orders without a name will not receive their Split Kit.

Question 3

How do I place an order?

Accepted Answer

Add products to your order from the Shop or the current group buy, open your cart, then check out with your name, email and shipping address. After you submit, the payment details for your chosen method appear on screen with your order number.

Question 4

What payment methods do you accept?

Accepted Answer

Zelle and Cash App. Include your order number in the payment note. We will confirm once we get payment.

Question 5

How much is shipping?

Accepted Answer

A non-negotiable $55 shipping/admin fee applies to all orders unless explicitly stated otherwise.

Question 6

How do I track my order?

Accepted Answer

Use Track Order with your order number and email, or sign in to your account to see every order and its status. Tracking numbers are added once your order ships.

Question 7

When does the group buy close?

Accepted Answer

The closing date is shown on the Group Buys page whenever one has been set. If no date is shown, the group buy is open until it is announced closed.

Question 8

Can I change or cancel my order?

Accepted Answer

Contact us with your order number as soon as possible. Changes are only possible before the group buy is processed.

Question 9

What is your refund policy?

Accepted Answer

Refund terms have not been published yet. Please contact us before ordering if you have questions.

Question 10

Do you provide documentation such as Certificates of Analysis?

Accepted Answer

Documentation is published on the Quality & Testing page as it becomes available. Only real, verified documents are posted there.

Question 11

Are these products for human use?

Accepted Answer

No. All products are sold for research use only and are not for human consumption. We do not provide medical advice or usage instructions.

Question 12

How do I contact support?

Accepted Answer

Use the contact form. Messages go straight to our team and you can include your order number for faster help.

Questions?Answered.

How does the group buy work?+

What is a Split Kit?+

How do I place an order?+

What payment methods do you accept?+

How much is shipping?+

How do I track my order?+

When does the group buy close?+

Can I change or cancel my order?+

What is your refund policy?+

Do you provide documentation such as Certificates of Analysis?+

Are these products for human use?+

How do I contact support?+